For years, Jennifer A. carried the weight of student loan debt from her time attending Ashford University and Brown Mackie College. With an original loan balance of more than $50,000, she had a long road ahead of her. Even with a manageable monthly payment, she still had 17 years of payments remaining.
Jennifer had been working with My Education Solutions (MES) for about four years. During that time, the MES team helped her stay on top of her student loan requirements. They sent her the paperwork and information she needed each year to maintain her payment arrangement.
Then came an unexpected email from the U.S. Department of Education that changed everything.
An Unexpected Answer to Years of Student Loan Debt
The email informed Jennifer that the Department of Education had determined that loans associated with Ashford University, now known as the University of Arizona Global Campus, qualified for discharge because of misconduct involving the school. Her loans from Brown Mackie College were also included in the relief.
The news meant Jennifer would no longer have to make payments on the affected loans, wiping out a remaining balance of approximately $25,000.
“It was the best news ever,” Jennifer said. “I went home and told my husband I was so happy.”
The email initially caught her off guard. It arrived under a name she hadn’t used in years, making her wonder if the notification was actually meant for her. Once she realized what it meant, however, the relief was overwhelming.
For someone who had spent years making payments and still faced nearly two decades of repayment, having that debt eliminated was a tremendous blessing.
Having MES in Her Corner Made a Difference
Jennifer credits My Education Solutions with being an important part of her student loan journey. When she received the discharge notification, she immediately contacted the MES financial department. They forwarded the letter to the MES Client Care team.
They worked closely with Jennifer over the following months, providing updates and helping ensure that the documentation was accurate and that everything was handled properly.
“My Education Solutions was very helpful with the discharging of the student loan,” Jennifer said. “They were on top of it. They made sure the letter I sent was accurate.”
Jennifer appreciated having someone who understood the process and could help her make sense of the confusing information coming from the Department of Education. The regular communication and personal attention from MES gave her confidence that she was taking the right steps.
Student loan relief programs and discharge opportunities can be complicated, and understanding whether you qualify isn’t always easy. That’s where having knowledgeable support can make a real difference.
My Education Solutions helps borrowers understand their options, stay informed about their loans, and work through the steps involved in pursuing available relief. For Jennifer, that support meant having a trusted resource throughout her repayment journey. There was always someone ready to help when an unexpected opportunity for discharge arrived.
After years of carrying student loan debt, Jennifer finally received the news she had been hoping for. And she didn’t have to figure it all out on her own.
