Allison helps her team rise to the occasion, while her cakes rise to fluffy perfection.
As the processing manager, Allison Ortiz ensures her team meets company goals, resolves billing inquiries, and maintains client retention. She is also responsible for spotting inefficiencies and implementing process improvements, so MES can keep doing what it does best – help clients on the path to true student loan forgiveness.
Allison is a natural leader and mentor and loves teaching others and helping them succeed. As someone who has grown in her career path with MES, she often works with team members to help them develop within their current or new roles at MES. Allison is currently studying at San Antonio College and plans to transfer to Texas A&M-San Antonio soon. She is also attending the North San Antonio Chamber of Commerce Leadership Lab, a nine-month professional development program, to deepen her skills – like a boss.
When she’s not leading or mentoring her team to greatness, she’s most likely sewing or spending time with her husband, three sons, and German Shepherd, Peaches. She’s also an office potluck fan favorite, renowned for her sweet skills in the kitchen. But don’t be fooled. She doesn’t just have a taste for cupcakes and casseroles, she craves a little adrenaline, too. One day, she hopes to cross cliff diving off her bucket list.